Privacy Policy
What this policy covers
This policy covers the Lev dating app ("Lev", "we", "us"). We own and manage the database of personal information described here.
This policy explains what information we collect, why, who receives it, how long we keep it, and what you can do about it. Lev is for adults (18+) in Israel, though it may expand to other countries in the future. Questions about privacy should be sent to: support@levdating.com.
Information we collect
Information you give us
- Your mobile phone number, to sign in and verify you.
- Your profile: display name, date of birth (others see only your age), gender, who you are interested in, preferred age range, city, and one photo.
- Optional profile details: a short bio, religion, job title, university, and whether you have children, smoke or have pets.
- Your actions and settings: likes, passes, blocks, reports (including the details you write), notification choices, language, and your choices about sharing and hiding from contacts.
- Your messages to matches.
- Messages you send to support.
Phone contacts (only if you turn on sharing)
See "Your phone contacts" below.
Information collected automatically
- A push notification token and your device type (Android or iPhone).
- When you ask for an SMS code: your IP address and technical records, used to prevent abuse.
- Counters for daily limits, records of photo checks, and the app language.
- We do not collect GPS or real-time location. Your city is a value you choose from a list.
- Records of what you agreed to (which version of our terms and contact-sharing notice, the text you saw, and when).
Information about you from others
Other users may report you or block you. We record the report (the reason and any text the reporter wrote) and the block. If someone shares their contacts and your phone number is among them, we hold a coded (hashed) version of it (see "Your phone contacts" below).
Sensitive information
Some of what you give us is sensitive. Your religion is sensitive. Your gender together with who you are interested in can reveal your sexual orientation. Your photos and your messages can contain private matters. Religion and the other optional details are only collected if you choose to add them.
Your choice
You are not legally required to give us any information. Giving it is voluntary, but we cannot provide Lev without the basic profile details and your phone number.
How we use your information
- To run Lev: create and verify your account, show your profile to others, find and suggest people, enable matches and chat, and send notifications you asked for.
- For safety and security: review reports, enforce our Terms, detect fake accounts and abuse, apply bans, stop banned phone numbers from registering again, apply limits, and check photos.
- To answer you and support you, and to keep Lev working and fix problems.
- To follow the law, protect rights, and handle legal claims.
We do not sell your information, share it with advertisers, or show advertising. The app does not use analytics or advertising trackers. We may keep and use information that cannot identify you, such as total numbers of users, for statistics. We use your information only for the purposes in this policy, and for sensitive information only with your consent. You give that consent when you register and when you add optional details or turn on features. You can withdraw it at any time: by changing the setting, by deleting the optional detail from your profile, or by contacting us (see "Your rights" below).
Your phone contacts
Sharing your contacts is optional and is off until you turn it on, after we show you a notice and you agree. Lev works through social circles, which is why we ask.
With sharing on, the app reads the phone numbers in your contacts (not names, photos or notes). The numbers are sent to our server over an encrypted connection only to convert each one into a one-way coded value (a "hash") using a secret key. We do not keep the original numbers, and we do not store contact names. We store only the coded values, linked to your account. We use them only to work out who is connected to whom, so we can suggest people and show mutual connections. We convert your own number the same way, so people who have your number can be matched to you.
People in your contacts who do not use Lev: we hold only a coded value. We do not contact them or create profiles for them.
You are in control. You can stop sharing at any time in Settings, and we then delete the coded contacts you uploaded. You can hide yourself from people who have your number, and you can block or exclude specific contacts. A blocked number is also kept as a coded value so that it cannot find you.
Other users never see your contact list or phone number. They may see how closely you are connected (1st, 2nd or 3rd degree) and the number of mutual contacts.
Who receives your information
Other Lev users
Users who are shown your profile can see your display name, age, city, photo, bio and any optional details you added, how closely you are connected, and the number of mutual contacts (if applicable). Wording on your card may reveal your gender (for example in Hebrew). People you match with can read the messages you send them. They cannot see your phone number, date of birth or contacts.
Service providers
These companies process information for us, only to provide their service:
- Supabase: hosting, database, sign-in and file storage. Servers in Ireland.
- Our SMS provider 019sms (Israel) and the relay server (Amazon Web Services, Sweden) we use to send you one-time codes.
- Google (Firebase Cloud Messaging) and Apple: delivery of push notifications. Notification content, such as the sender's name and part of a message, passes through them.
- Amazon Web Services (Rekognition): automatic checks of your photo for content that breaks our rules. Operated from Frankfurt, Germany.
Authorities and legal needs
We may share information when the law, a court order or a legal request requires it, including a police request about a report or a suspected crime, or when we believe in good faith it is needed to protect someone's safety or our rights. We cooperate with the police on offenses against adults and children.
Business changes
If Lev is transferred to another owner (for example a company set up to run it), your information moves with it and you will be notified about it.
Photos and messages
Photos: we check each photo automatically when you upload it for content that breaks our rules, such as nudity or violence. We do not create face-recognition data, and we do not compare or identify faces.
Messages: your chats with matches are private. We do not read them routinely. We may access them when a conversation is reported, to investigate a safety concern, or when the law requires.
Reports: when someone is reported, we save a copy of the reported person's profile and their messages, including conversations with other people, so we can review patterns of abuse and keep evidence. We keep this even if the reporter or the reported person later deletes their account.
How long we keep information
- Account and profile: while your account exists, and for 60 days after you ask to delete it.
- Matches and messages: until your account is deleted. When an account is deleted, its chats are removed for the other person too.
- Coded contacts (hashed phone numbers): until you stop sharing or your account is deleted.
- Reports and saved evidence: for as long as needed for safety and legal reasons. A report about a deleted account may be kept independently of what happens to that account.
- Bans: the coded phone number and ban record are kept so a banned number cannot return.
- SMS, IP and other technical records (daily limits, photo checks): up to 60 days. Our SMS provider keeps its own records under its own policy, and we do not control for how long.
- Unfinished registrations: deleted after 30 days of no activity.
- Records of your consents (which version you accepted and when): while your account exists, and deleted with it.
- Support emails: up to 5 years.
- Inactive accounts: we may, but are not obliged to, close and delete an account that has not been used for 2 years.
Deleting your account
Uninstalling the app, logging out or turning off notifications does not delete your account. To delete it, use the steps below.
You can delete your account in Settings > My Account > Delete Account. Your account is hidden at once and permanently deleted after 60 days. If you log in again within 60 days you can restore it.
When it is deleted we remove your profile, photo, matches, messages, coded contacts and settings. We keep only what "How long we keep information" says we keep, and possibly the separate email correspondence outside the app as well.
Though deleting your account is easiest and fastest through the app itself, if you cannot use the app for whatever reason, email support@levdating.com with the phone number you registered with. We will ask you to confirm that the account is yours; the easiest way is through the app. The 60-day period starts when the request is confirmed, whether it was made in the app or outside it.
Your rights
Under Israeli privacy law you can ask to see the personal information we keep about you, ask us to correct information that is wrong, and ask us to delete it. You can withdraw any consent you gave, for example by stopping contact sharing or turning off notifications. This may limit some features or possibly the main usage of the app.
Many of these are in the app: edit your profile, stop sharing contacts, and delete your account. You can also change phone permissions (contacts, notifications, photos) in your phone's settings at any time; some features may then stop working.
For anything else, email support@levdating.com with your registered phone number or quote your account ID. We may ask you to confirm who you are. We will reply as soon as we reasonably can.
We may refuse a request that the law does not require us to meet, or that would harm another person's privacy or rights. Some information, such as your date of birth, cannot be removed while your account exists, because we need it to confirm you are 18 or over.
Security
We protect your information with encryption while it travels, access controls, and one-way coding of phone numbers. No system is completely secure. If a serious security incident affects your information, we will report it and tell you as the law requires.
Transfers outside Israel
Your information is stored in Ireland and processed by providers in other countries, including Germany, Sweden, Israel and the United States (for example Google and Apple). The countries may change if we change providers or if our providers move their data centers.
Children
Lev is only for people 18 and over. If we find out that someone under 18 is using Lev, we will delete or ban the account. We report offenses against minors to the authorities as the law requires. See "Child safety" in our Terms, or write to support@levdating.com.
Changes to this policy
We may change this policy at any time, at our discretion. We will do our best to notify you in the app when we do, before important changes take effect where we can. We encourage you to check our legal documents from time to time. The date at the top shows the latest version.
Our website
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Contact
Email: support@levdating.com